Refund Policy

🛍️ Refund Policy

At Jayn Store, your satisfaction is our priority. If something goes wrong with your order, we're here to help. Please review the details below.

⚠️ No Physical Returns

Because our products are shipped directly from our suppliers, we do not accept physical returns. Customers are not required to send any product back.

💰 Refund Eligibility

You may request a refund if:

• You received a defective, damaged, or incorrect item
• Your item never arrived
• There is a major issue with your order

To request a refund, please contact us at:

📧 contactjaynstore@gmail.com

Include your order number + photos (if applicable).

📅 Refund Timeframe

Once your refund is approved, we will process it immediately.

• Refunds are issued back to the original payment method.

• Depending on your bank, the money may take 3–10 business days to appear in your account.

📦 Order Cancellations

Orders can only be canceled within the first 12 hours after purchase.

After this time, we cannot cancel an order because it has already been processed.

🚫 Non-Refundable Situations

Refunds will not be granted if:

• The customer enters the wrong address
• The customer changes their mind after the order has shipped
• The delivery shows as “delivered” by the carrier

📨 How to Request a Refund

Just send us an email with:

• Full name
• Order number
• Reason for refund
• Photos of the issue (if applicable)

📧 contactjaynstore@gmail.com

We respond within 24–48 hours.